Common Issues

Error Reporting Status Categories   Bugs   Crash Reports   Hardware Failures   Missing Features   Requested Features

• If your Garmin inReach Messenger is exhibiting a behavior you do not see listed here, please post a new thread about your experience and send a detailed error report to Garmin, as outlined below.
• If you do see your issue listed here, please send your detailed error report to Garmin! They need to hear from all users.
• Please handle all feature requests similarly: Post a new thread if not already listed, and send a copy to Garmin.
• If you see your request is already listed, copy and paste it in an email to Garmin! The more frequently they see the same request, the more likely they are to include it in a future update.

Error Reporting

• Please report all software bugs, glitches, crash reports, and feature requests in the inReach Messenger discussion forum.
• Try to include as much detail as possible when describing each issue you are experiencing, including pages displayed, device settings, keystrokes, etc.
• Send a copy of your post to product.support@Garmin.com and include:
  1. A zipped copy of the [inReach Messenger]\Garmin\ directory.

Status

• RED: Issue/Feature Request has been reported to Garmin, and is pending response.
• ORANGE: Garmin has acknowledged a Reported Issue/Feature Request and may be working on a solution.
• GREEN: Issue has been resolved and no longer exists. Requested Feature has been implemented.

Categories

• Bugs (00/01/00): Software issues that result in a system failure or adversely affect intended functionality.
• Crash Reports (00/00/00): Bugs resulting in unintentional hanging, freezing, resetting or powering down.
• Hardware Failures (00/00/00): Physical issues and/or failures that limit or inhibit intended function.
• Missing Features (01/00/00): Feature is available on a similar Garmin product.
• Requested Features (03/00/00): Request for functionality not present with current firmware version.

Bugs

1.

The inReach Messenger and Messenger App may expose users to potential data privacy issues. [garmin]

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Crash Reports

1.

Hardware Failures

1.

Missing Features

1.

The Messenger does not include a cradle or any other mounting options similar to previous inReach models.

Requested Features

1.	Please add capability to view/select TracBack destinations and view/monitor TracBack route progress in Messenger app.
2.	Please include options to organize contacts into groups and/or favorite lists to make them easier to find on the device.
3.	Please add capability to re-sort the quick text message order on the device, or make the device use the same sequence as displayed on the Explore website.